Return & Refund Policy

At Gemdreamt, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and our obligations.

Cancellation

You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion.

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Authorization Number
2. Securely package the item in its original packaging
3. Include all accessories, manuals, and documentation
4. Clearly mark the Return Authorization Number on the outside of the package
5. Ship the package to our return address (provided upon request)

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. The timing of the refund appearing in your account may vary depending on your financial institution's processing times.

Please note that shipping costs are non-refundable unless the return is the result of our error. For items purchased during promotional periods, only the actual amount paid will be refunded.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account.

If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with the following information:

• Your order number
• The date of your return
• The shipping carrier and tracking number
• Details of your communication with your financial institution

We will investigate the matter promptly and keep you informed throughout the process.

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